REDiFly onboards another customer for ETL

REDiFly, the aviation management platform and provider of electronic logbooks (ETL), has welcomed Dutch SPO (Specialised Operations) air operator, Slagboom En Peeters, as a new client.

Slagboom En Peeters, who specialise in aerial photography flights, approached REDiFly in 2023 after experiencing a number of issues that were having a negative impact on their operations.

One of the biggest challenges put forward by CEO Yoeri Slagboom was that the company did not have a live view into the status of their aircraft, nor the hours pending to the next maintenance due. Many of these challenges came from outdated paper processes and
so a plan was put in place to address these problems through the implementation of the REDiFly e-Techlog.

The 3 main issues addressed were:

1. The need for an Integrated Journey Log: With a highly variable flight schedule, Slagboom En Peeters needed an integrated journey log to allow for immediate scheduling and changes to flight plans.

2. Inefficient Communication: Line maintenance issues were sent from paper tech logs to the hangar verbally or via text. As operations grew, Slagboom required a contracted CAMO and a standardized, efficient method to relay defect information to mechanics.

3. Delayed Aircraft Status Updates: Slagboom needed real-time information on the status of their aircraft stationed in Saudi Arabia while they were based in the Netherlands. The reliance on paper records, which took days or even weeks to process, caused significant delays. When asked about what impact using the ETL would have in addressing these issues Yoeri responded, "We expect less items to be overlooked as crew is now entering failures in the system and the CAMO is informed without delay due to paperwork." The delay in paperwork from one person to another within a quick paced environment is surely enough to think about investing in an ETL digital solution to save time and money on ground.

Yoeri also mentioned the longevity of the ETL solution once it’s implemented correctly: “We think the software could be an investment which will last a long time. Once all the small details in the software are as we need them, we will most likely be able to work with it for a long time without changes,” he said.

Slagboom En Peeters' Piper Navajo Chieftain.

The importance of implementing new software is unique to all operators but we see the benefit of testing the software product for months prior to the go live date. Setting time aside to do this is important to configure the app exactly how the operator wants it. This is done by setting up training flights and completing sectors using the ETL and monitoring the data inputs and outputs to ensure an accurate and tailored workflow. Effective communication is key between both parties during this onboarding phase.

“We enjoyed a good cooperation with the REDiFly team and our feedback was treated swiftly” commented Yoeri about the onboarding phase.

REDiFly’s CEO Patrick Clancy comments: “Onboarding a client like Slagboom en Peeters demonstrates that an ETL is not just an investment made by larger commercial and corporate airlines. With Slagboom being a specialized operator (SPO) that is used for Aerial Surveying activities, we now see that there is demand across the niche aviation communities to digitalize the paper process of recording defects and effectively communicate scheduled maintenance checks. It's been great to work with Slagboom on a configuration that best sets them up for success"

BlueSky Business Aviation News | 13th June 2024 | Issue #752