Satcom Direct named preferred connectivity supplier by Luxaviation
Customer service and technology secure three-year agreement
Satcom Direct (SD) has signed a preferred supplier agreement with Luxaviation Group, one of the world’s largest business aircraft and helicopter operators.
The new three-year arrangement begins with immediate effect and provides best-in-class technical connectivity solutions, superior value, and award-winning customer service to the global Luxaviation fleet.
All Luxaviation customers may now benefit from SD’s advanced technology, tailored service packages and global 24/7/365 customer support, to receive an unparalleled connectivity experience supporting streamlined functionality. The scalable offering meets the specific connectivity needs, missions, and budget requirements of each individual Luxaviation aircraft.
The agreement provides access to high-speed data to support a plethora of inflight requirements including voice, message, email, and internet services, video conferencing, multiple streaming, and high-data demand applications. In addition, SD FlightDeck Freedom brings datalink functionality, improving situational awareness and flight deck communications for the crew. Supporting the arrangement Inmarsat’s Jet Connex and SwiftBroadband services enhance passenger productivity, or relaxation, through high-speed cabin WiFi capabilities, as well as bolstering crew operations.
“Our existing relationship with SD has already demonstrated the organization’s worth. The superior technology, combined with expert technical support, ensures excellent value and reliable, global connectivity. We wanted to work with a company that mirrors our operating philosophy and customer centric focus, and SD does that,” says Stuart Williamson, Chief Operating Officer of Luxaviation’s Business Aviation Support Services Division.
“The ability to tailor the offering for each customer, and the responsive, global, pro-active customer service team, which has shown it meets and exceeds the needs of our clients, influenced our decision to switch to SD as our preferred supplier.”
SD is also working with Luxaviation to optimize the expanding suite of SD Cybersecurity solutions, accessed through SD Pro, the digital flight operations dashboard.
“Finalizing this agreement with Luxaviation highlights that our approach of creating tailored solutions, blended with genuinely expert customer service is extremely important to the end clients. We recognize value is not simply budget related, and the ability to package services to effectively support the differing requirements of an international mixed fleet, demonstrates the many advantages of the SD eco-system,” says Michael Skou Christensen, Senior Vice President, SD International.
“SD puts customers first in terms of productivity, entertainment, and flight efficiency, and Luxaviation recognizes the significance of this to their successful operations. It is a tribute to our global team, their hard work, and dedication, that this deal has been ratified, and I’m extremely proud of them. I know that the team is as excited as I am to build upon this relationship and begin the next chapter with Luxaviation.”
See also: Maximizing more connectivity for more aircraft by Chris Moore, President Business Aviation Satcom Direct.
BlueSky Business Aviation News | 15th July 2021 | Issue #614