Avflight Belfast City (EGAC) has been named
Top FBO (EMEA Region) in the annual EBAN FBO Survey and honoured as Best
Aviation Handling Services Company by Transport News in the 2017 Air Transport
Awards.
“We are absolutely delighted that our
customers voted us number one in this year’s EBAN survey and for our recognition
in Transport News,” said Ryan Hogg,
Avflight Belfast City’s operations manager. “We are humbled by the praise and
over the moon about the results.”
For the EBAN FBO Survey, readers throughout
the EMEA rate FBOs on a variety of experiential criteria, helping savvy FBOs
learn from the survey results.
“We took a close look at the feedback we
received last year when we were voted number four to learn from our guests,”
said Hogg. “The voting form is ideal because it scores specific areas of the FBO
experience, rather than just providing an overall evaluation.”
With the feedback it received, the team at
Avflight made key updates to the lounge and added a new air conditioning system
for the comfort of passengers and crew members.
“While I wouldn’t say this is the reason we
won, it certainly made an improvement to our overall atmosphere,” said Hogg. “We
listened to our customers and took what they said to heart. We plan to do the
same with this year’s results; we don’t rest on previous praise. We will always
do what we can to be ahead of the game on service.”
The 2017 Air Transport Awards commends
companies who showed outstanding performance and results within the aviation
industry. It recognizes companies who have contributed to the ongoing success of
aviation and rewards them for their incredible hard work, innovation and
accomplishments.
“We receive frequent positive feedback
concerning our customer care,” said Hogg, “and we want to make sure everything
else we provide is raised to that same level, so we’re always adapting. I think
that was a major contributing factor for our stunning results in the 2017 Air
Transport Awards. We aim to continue that service-oriented mission in 2017 and
beyond to make sure our customers are kept the number one priority.”
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