Shell expands Technical Services portfolio

Shell Aviation has expanded its Technical Services Agreements (TSA) portfolio, achieving a 19% growth on the total number of its customers in 2014.

These customers are currently located in 41 countries, ranging from Southeast Asia, Africa & the Middle East to Australia and the Americas. The company offers airports, airlines and facility operators a suite of tools to enhance safety and operational standards through its TSA.

“Aviation operations managers face many challenges, from providing a safe end-to-end fuel handling process to helping aircraft maintain their tight flying schedules," comments Victoria Guy, GM HSSE, Operations, Technology and Supply, Shell Aviation.

"Our technical services build the necessary technical competencies of the fuelling operators as well as provide advice on safety and operational standards for fuel handling. In a world of evolving standards, Shell Aviation offers its TSA customers the expertise and insight to navigate their way through.”

Victoria Guy

As part of Shell Aviation Technical Support Agreements, customers receive:

  • Technical and operational support
  • Jet fuel quality assistance; aviation fuel product quality systems, interpretation of fuel certification data and management of product quality incidents
  • Training and inspection programmes
  • Access to experts and best practices through the TSA portal

Leveraging its extensive experience in this area, Shell Aviation also provides Engineering Consultancy as an additional service, which focuses on designing and building facilities that deliver performance and safety levels in line with industry standards.

The Shell Aviation TSA consultancy teams consist of scientists and engineers, who are subject matter experts in fuel product quality management, filtration equipment, engineering, and operations. TSA customers can learn from the best practices adopted by Shell Aviation operations team, who gain their expertise from rigorous training programmes, stringent audits and inspection policies. Shell Aviation also contributes its expertise to industry bodies, which set safety and operational standards, including the Joint Inspection Group (JIG), Product Quality Committee and the Energy Institute.

Victoria adds, “There is no greater accolade than receiving industry recognition of our work and therefore we were delighted to win the Armbrust ‘Best Technical and Operational Performance’ award again in 2014 for the 13th year in succession and the15th time in the award’s 19 year history. It shows we are consistent technical leaders and impacting our customers and the industry in a meaningful way.”

BlueSky Business Aviation News | 5th March 2015 | Issue #310
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